Frequently Asked Questions

Below are some questions that are commonly asked about Pioneer Cold’s various services. By no means is this list exhaustive. If you have any additional questions, please give us a call at 1-888-FROZEN1 and someone from our customer service team will assist you.

Pioneer Cold Logistic Services offers a wide range of temperature controlled warehousing solutions at various temperatures, all with food safety and product integrity in mind. We offer ambient, 36 degrees, 40 degrees, 50 degrees, 0 degrees, and -20 degrees.
Hours of operation are Monday-Friday 6am – 8pm. Weekend and holiday service of any type is available with a minimum 48-hour advanced notice, from 7:00 am to 3:00 pm, and is subject to a $300.00 facility fee, and double time hourly rate per labor hour, four hour minimum.  Sunday and Holiday service is available at a triple time hourly rate, four hour minimum.

New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day.

Yes, Pioneer Cold offers case selection services where we will pick your order, palletize and wrap it, so it is ready for shipment to your customer(s).

Yes, we offer a full private fleet of well maintained, GPS monitored, and managed equipment ready to be of service for full truckloads as well as LTL temperature-controlled freight. If you are looking for a simple solution in transportation of your product, Pioneer Cold Logistic Services is ready to assist.

Pioneer Cold Logistic Services provides temperature-controlled transportation to all of New England and beyond, including national LTL brokerage service.

Yes. We offer our temperature-controlled transportation fleet with LTL and Truck Load services for Ice Cream throughout the Northeast.

On a 53 ft trailer we can fit up to 30 pallets if they are all turned sideways with no overhang of product on the pallets.

Absolutely!  All trailers are washed out weekly.  Sooner if necessary.  All equipment is in a regular PM schedule and records are meticulously maintained.

Yes, an appointment must be secured at least 24 hours in advance to avoid same day express fees.

Yes, any product that comes in 10 degrees above it’s storage temperature will be subject to a charge of $1.05 per CWTG for freezing.

Yes, product rework is a service Pioneer offers.

Acceptable pallet height can vary depending on required storage temperature. Generally, 72 inches is a good point of measure, but other pallet heights may be acceptable.

Yes, Pioneer is a driver unload facility, but unloading services are available.  We accept Comchecks, T-checks, and cash.

Yes, where goods are received and shipped within a 24-hour time frame, without storage.  Handling charges are based on number of pallets cross-docked.  Typical cross-dock is $25.00 per pallet and the $5.00 Bill of Lading charge will apply unless otherwise stated in writing.

Yes, if your account is set up to track by specific lot data, we have the capability to pull the data from the system to show the activity for the entire lot from beginning to end.

8pm is the last appointment time that a carrier can arrive for an appointment on the date of the appointment and still be accepted in. Any arrivals after 8pm will be considered a work in to the next business day schedule.

Yes, a minimum of 3 temperatures are taken for an inbound or outbound load. Typically, temperatures are taken for product at the start, middle, and end of each load.

Yes, we are able to track by EXP, production, manufacturing, or any specific lot data you need tracked to get the information required.

Our cold chain expertise is critical when handling, storing and transporting your inventory. Pioneer Cold’s operations leadership offer over 75 years of combined experience in the food distribution industry, so you can be sure to trust us with your products. If you’re interested in learning more about our temperature-controlled warehousing services or how we can help your business, give us a call at 1-888-FROZEN1.

© All rights reserved - 2018 Pioneer Cold - 149 Plainfield St. Chicopee, MA. 01013